Hi there,
I installed a recently purchased version in a dummy website to test some basic settings. All the changes were taken properly by the template. However, once I logged into the real website, the template is not uploading images such as the logo, and neither saving changes such as fonts and text. I already installed WP from scratch and cleared al the cache in the Opera browser.
Can you advise me what may preventing this customizations to go ahead?
Hello,
I understood you have made some tests on the staging website, and after that, you use the theme on your live website.
Do you have extra plugins activated?
Have you checked for admin-ajax error? Please verify the console when you try to save the settings, usually, it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you can please send some screenshots or the link to your website.
Let me know the results!
Thank you!
Hi there, AnaMaria…
My hosting company, Namecheap.com, is checking into the security module in my hosting as this seems to be the most likely cause of the issue. They have a ModSecurity Fire Wall installed on the server that is the suspect.
I’ll keep you posted soonest.
My site http://www.zignox.com
Very best!
All sorted out, AnaMaria
The issue that a security module installed in my server.
Here the response from my hosting company.
“Thank you for waiting! Per my check, I have found a few ModSecurity rules triggered. ModSecurity is an Apache module which works as a web application firewall. It blocks known exploits and provides protection from a range of attacks against web applications. However, sometimes, mod_security may incorrectly determine that a certain request is malicious, while it is actually legitimate. In such a situation, we can whitelist the triggered mod_security rule on the server, so that you can bypass the block. I have whitelisted them and currently, the saving function should work properly. Please check it from your end.”
We are done with this issue.
Thanks much for your time and help with my case.
Best regards!
Hello.
I’m glad you have managed to solve the issue.
Let us know if you need further assistance.
Have a nice day!
Hi there, Ana Maria.
Greetings from New York!
I want to ask you a couple of questions:
1- Does the Newspaper Theme allows integration to sign in with Gmail?
2- I have a site developed in Angular and want to integrate some parts of that development into my site http://www.zignox.com. Do you know if Newspaper theme is compatible with Angular?
Thanks much in advance for time and help.
JE
Hello!
Unfortunately Newspaper Theme only renders the default WordPress login. Gmail is not an option in the default loin. You can use a plugin for this.
Angular plugin has also not been tested and unfortunately we cannot say for sure if it is compatible or not. You can create a test environment where you can activate the theme and test all this.
Thank you!
Vlad, thanks much for your response.
I’ll try the theme with Angular and let you know.
I’m having another issue now.
When trying to upload some Contact Page templates I’m getting this message: “Invalid reply from server endpoint.”
Any idea how to solve this?
Very best and thanks in advance.
JE
Already incrased the WP memory to 980M and still I’m getting the same error:
“Invalid reply from server endpoint.”
Any other solution, potential cause?
Hi there, Vlad.
One additional question.
Can you please let me know how to get rid of the TagDiv’s ads altogether?
See here as an example.
https://zignox.com/category/argentina/
Thanks much in advance.
Hello!
The ads can be removed if you use tagDiv Composer on your page, as you can see here an example of how to edit the ads built in ADBox elements (https://www.youtube.com/watch?v=fa7GenCHcBU&t=8s )
For the Invalid reply error, We would like to take a look and see what settings are done in there. Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– A link to this topic in order to identify you
Our team will take a look!
Thank you !
Vlad, thanks much for much for your response about the ads.
However, the video that you shared is about how to add them. What I need is the way to disable all the add from “Newspaper TagDiv” that appear by default when a whole category is called.
For example, you see the ad here: https://zignox.com/category/argentina/
But not in the pages that I’ve created from the scratch, like this one:
https://zignox.com/2021/08/17/uala-gets-usd350-million-to-expand-in-argentina-mexico-latin-finance/
In short, I have no idea where the ads are located and how to delete them for good.
Please, let know any idea.
Thanks much again.
Hi Codicem, you have installed a Pro demo, and this is using cloud templates, therefore most of the ads are set on those cloud templates using tagDiv Composer. To remove the ads from categories, please edit the category template like this -> https://i.imgur.com/y2fQg8Z.png then select the ad box and check the image ad tab -> https://i.imgur.com/Yxx5lan.jpg you can check more details about the ad box in this guide -> https://forum.tagdiv.com/custom-ad-spots/
Hi there Calin.
Issue solved. Easy to fix. Thanks much for your time and explanation.
Very best for the rest of the week.
Great support as usual, guys.
Regards, JE
Hello,
I’m glad my colleague was able to help you.
If you have other questions, let us know!
Have a nice day!
