update diary and worries mobile theme

Hello

after performing my newspaper and wordpress update, a weird error appears in this condition:

On the login page, an error code appears if you make a login or password error. This only on mobile phone.

If I deactivate the newspaper mobile theme plugin, I no longer have this error. I emptied the cache and reinstalled the plugin, nothing changes.

Thanks for your help

Here is this error:

Warning: is_readable (): open_basedir restriction in effect. File (/Newspaper-child/theme.json) is not within the allowed path (s): (/ web / zebinfo: / web2 / zebinfo: / home / temporary / upload / zebinfo: / home / temporary / sessions / zebinfo: / tmp: / usr / local / lib / ZFramework: / dev / urandom) in /web2/zebinfo/www/Potager/wp-includes/class-wp-theme-json-resolver.php on line 354

Thank you very much

I will see this tonight

you said: “File permission is set to 755 and file permission is set to 644.”

which directory, which particular files?

which file?

Hello,

I actually checked this file, the attributes are in 644.
I sent my ftp and login data to the tagdiv contact address last night following a request.

I saw with my host, not being on a dedicated server, the php.ini file cannot be modified to respond to Anamaria.

It’s weird that I’m the only one presenting this case.

Thank you for your support.

Hello,

I sent my username by email and I am waiting for news.
I was wondering, what is this ‘theme.json’ file
I don’t have this file in my newspaper child directory

Thank you for your help, I would like to resolve this annoying error.

Thank you very much

Hello,

Apparently I have no response from support by email and this is dragging on a bit.
What do you think I am re-reading the newspaper theme in its latest version and adding all the extensions and plugins. Maybe I should compare the sizes of the newspaper files.
I do not think as specified previously that the problem is that I am on a dedicated server. Other people would have the same concerns.

Thank Vlad S

I replied to the email, I will post its content to you (if it helps)

”
Hello,

Please excuse me for the delay, the response was in junk.

Indeed my domain was in php 7.2.
However even when passing it to php8 and purging the cache, the error is still present.
I’m a little confused, I’m at nuxit and I think I shouldn’t be the only one with this problem.

FYI, I downloaded the full newspaper files and compared the sizes. The files are identical.

thank you for your support
”

Hello,

Following a response (post above) to the support address, I received this message:

Thanks for contacting the tagDiv team,

This is an autoreply. We will get back to you ASAP.

For Customer Support, please make sure that you send us the following (reply to this email):

– Your ThemeForest license code (Item Purchase Code with an active support period)

– The URL to your website and all the relevant details about your situation (if applicable)

To find the License Code:
1. Log into your ThemeForest account and go to the Download section – http://themeforest.net/downloads

2. Click the download button and select License certificate and purchase code, open the text file and look for the Item Purchase Code. – http://forum.tagdiv.com/how-to-find-your-envato-purchase-code/

You can read more on the Best Practices regarding the Customer Support here.

For Pre-sale questions, we will reply shortly (ignore this autoreply).

Support hours:

Monday – Friday >> 08:00AM – 04:00PM GMT+2

Have a nice day!

tagDiv team.

My question is: do I have to pay for support?

Thank

Hello,

I contacted the host (Nuxit) who could not intervene on the server files (non-dedicated servers).
This time they intervened and the error no longer appears.
If it can help others, in all of this thank you for your help.