Hello, we have a big and urgent issue with the Newsmag theme.
We updated WordPress a few days ago from 5.7.2 to 5.8 and there was a crash. The hosting company showed us this message saying that it seems to be a problem with the theme (Newsmag) and a complete restore of the hosting account was necessary:
Fatal error: Uncaught Error: Class 'td_util' not found in /home/clujulcu/public_html/wp-content/themes/Newsmag/functions.php:52 Stack trace: # 0 / home / clujulcu / public_html / wp-includes / class -wp-hook.php (303): {closure} (false, Object (WP_Query)) # 1 /home/clujulcu/public_html/wp-includes/plugin.php(189): WP_Hook-> apply_filters (false, Array) # 2 /home/clujulcu/public_html/wp-includes/class-wp.php(663): apply_filters ('pre_handle_404', false, Object (WP_Query)) # 3 / home / clujulcu / public_html / wp-includes / class- wp.php (753): WP-> handle_404 () # 4 /home/clujulcu/public_html/wp-includes/functions.php(1291): WP-> main ('') # 5 / home / clujulcu / public_html / wp-blog-header.php (16): wp () # 6 /home/clujulcu/public_html/index.php(17): require ('/ home / clujulcu / ...') # 7 {main} thrown in /home/clujulcu/public_html/wp-content/themes/Newsmag/functions.php on line 52
Later we updated the theme from 4.9.6 to 5.1 and again it was a crash that required a complete restore. The only message displayed on the site was the following:
Error thrown
Class 'td_util' not found
We don’t have more details at the moment and we are stuck because we can’t do any WordPress or theme updates. Can you help us?
Hi ioanv,
As I can see there are errors for td_util in both cases. There may be some problems and those need to be investigated, for this if you have a backup, please contact us at contact@tagdiv.com and provide wp-admin and cPanel access, and we’ll try to update the theme and see what need to be done that this to be updated correctly. Also please include in email the link of this topic to can identify you.
Thank you!
Thanks for the reply
The client has several sites in the same account and does not have a specific backup for this domain, which is the largest of all (approx. 30 GB).
There is no staging site where testing can be done without limitations. A restore operation is done by the hosting company and consists in restoring the account with the previous day’s backup, which means that all the posts made in the meantime are lost. The client requests that all major operations that can block the site (as is the problem in this ticket) be done as much as possible on weekends in order not to affect his traffic.
We are looking for a solution that will allow you to access the site. I’ll talk to the client and come back.
Yes, please let me know when it will be a good time and we’ll try our best to help and solve the problem.
Thank you!
