Did I make a mistake buying Newspaper 11 theme? I emailed you with my problems on August 22! You have not replied and I can not proceed with my work! What is your refund policy?
Hi montreal22,
As I know one of my colleagues should reply to your emails. Maybe there were some technical problems, I’m sorry for those inconvenience! I contacted my colleagues and I let them know about this situation, and we’ll try to resolve it as soon as possible (today).
I’m sorry again, about this situation! I know it’s not pleasant when you depend on certain solutions and they don’t come on time!
I’m sorry again and as I said we’ll try to provide all the solutions and answers for all the problems and questions you emailed.
Unfortunately, we can not provide instant support, also we do not in weekend and sometimes do to height amount of work it also can take a longer time until we reply. Also please try to not reply multiple times in the topic if possible, this will only delay our response. Replying multiple times will refresh the topic date and move it to the back of the line, we answer from oldest to newest.
In case that you’ll still have problems and you’ll not be happy with the answers and results that we’ll provide, then I’ll understand you about deciding to request a refund.
Thank you for your understating and sorry for those inconvenience!
