Hi,
On my NewsPaper theme, when I reply to a comment, the comment goes down the list (creating a new thread) and doesn’t reply to the actual comment. This happens on guest commenting and not the admins. Is this a bug or a setting ?
Best,
Mike
Hello,
I just investigated your website and seems the comments look well -> https://i.imgur.com/QByW360.png
Thank you!
Try to leave a comment as a reply to a previous comment and you will see the issue.
Hello!
The issue can be from a plugin conflict or a cache problem, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache (also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Yes, it’s a caching issue, I disabled cache and it worked. Is there an option to make it work with cache plugin ?
Hello!
We recommend using the WP Super Cache plugin with this configuration because is a tested one with our theme: https://forum.tagdiv.com/cache-plugin-install-and-configure
Thank you!
I am using WProcket caching plugin. Do you have any suggestions for this ? It’s a popular one for WP.
Hello!
Please check to have the same configuration and maybe it will help.
Our tested plugins with our theme are here: https://www.screencast.com/t/ccUWYVf2B
Thank you for understanding!
