I was testing updates in a staging environment before taking the changes to live environment. Everything seems to work after updates, except the mobile plugin. Activating the mobile plugin causes critical error on mobile devices.
To troubleshoot, I deactivated EVERY plugin except tagdiv composer, tagdiv social counter, and tagdiv cloud library. Yet, enabling the tagdiv mobile plugin causes a critical error (only when accessing the website via a mobile browser).
Please look into the issue. WordPress 5.8.1 and Newspaper 11.3.1
Hello!
I tested on my end the latest version and there is no problem activating the Mobile Theme plugin.
Please check this article: https://kinsta.com/knowledgebase/there-has-been-a-critical-error-on-your-website/
Hope that helps you!
Thank you!
This is not helpful at all. The error persists and it’s really weird. The website loads on desktop but not on mobile as soon as the tagdiv mobile theme is enabled. I can send the credentials for the staging site and you guys can check yourself.
I’ve sent a mail to contact@tagdiv.com
Hello!
If you sent an email, then we will take a look and reply to you as soon as possible.
Thank you for understanding!
There has been no update on this at all. Really disappointed with the level of support.
Hello!
I just replied to your email, please check and let’s continue the discussion there.
Please try not to reply multiple times in the topic or email if possible, this will only delay our response. Replying multiple times will refresh the topic date and move it to the back of the line, we answer from oldest to newest.
Thank you!
