Hi,
I have updated to the latest version from Version 10.3.2
After the update, when I activate the mobile theme it’s showing “There has been a critical error on this website.”
The desktop theme is working fine, if I deactivate the mobile theme then it’s working fine as well.
My website is news based website, which has huge traffic. I must need the mobile theme to make it more speed and flexible.
Please help.
PS: My website is using WordPress Multisite
Thanks
Hello,
The mobile theme could have problems in a multisite. Recently we modified the mobile theme plugin to try and fix the problem, but it seems that it does not work in all cases unfortunately and further modifications may be needed.
Also, if you want, we can investigate the issue by email at contact@tagdiv.com and provide the wp-admin login and cPanel or FTP access.
Also, please make a full backup to all files and the database.
Thank you!
Hi,
Thanks and I have shared the details.
For the knowledge base, which version was working fine for MultiSite?
Thanks
Hi,
My colleague will answer you.
Thank you!
Hi,
I was waiting for an email reply from the support. Please let me know which version works well for multisite, so that I can downgrade the version. And will upgrade again once the issue got fixed.
Hi,
I saw my colleague solved your problem, it was a code in the theme files that causes this problem for multisite https://forum.tagdiv.com/topic/solution-mobile-theme-support-with-multisite-installation/
Thank you!
