Hi, we recently updated our newspaper theme to the recent release, but one thing we noticed is that our homepage background video isn’t playing anymore. It’s stuck on the Thumbnail. It will randomly work for a few minutes and then stops auto-playing. Nothing was changed other than updating the theme, wondering if there’s something we missed.
What’s weird is that part of the team in Asia isn’t experiencing this issue but everyone in the US is seeing the same issue. We’ve cleared the cache and spoken to the Server company but nothing seems to help. Decided to check here since this only started once we updated the theme.
Also is there a different way to add background videos other than using YouTube?
Here is our site – https://www.creditiq.org/
Thanks
Hello!
Unfortunately, there is no other alternative setting in our theme on the row.
The problem could be from the browser, plugin conflict or a cache issue.
Please make a test, deactivate the cache and all the non tagdiv plugins, clear the cache from your browser and see the results.
If the problem is still there, then we can take a look if you want and see what can be done there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hi, Bettina!
We have the same problem with our website. I renewed the tech support for 6 months. I will do our info via mail. 😉
Today, I my website got the same problem.
https://imgur.com/IL1NDu0
Hello!
If you sent an email, then we will take a look and reply to you as soon as possible.
Thank you!
