Help

Posted in: Newsmag
Post count: 39

Hi Guys, I run woocommerce on my site didgeproject.com. I just updated to Newsmag 5.1 and now the whole site is not working and I am getting a critical error message. Can you please help me get it back up and running? Thank you!

Post count: 39

I am getting this message in my error log:
[02-Dec-2021 14:15:34 UTC] PHP Fatal error: Uncaught Error: Class ‘td_util’ not found in /home/didgeproject456/public_html/wp-content/themes/Newsmag/functions.php:52
Stack trace:
#0 /home/didgeproject456/public_html/wp-includes/class-wp-hook.php(303): {closure}(false, Object(WP_Query))
#1 /home/didgeproject456/public_html/wp-includes/plugin.php(189): WP_Hook->apply_filters(false, Array)
#2 /home/didgeproject456/public_html/wp-includes/class-wp.php(663): apply_filters(‘pre_handle_404’, false, Object(WP_Query))
#3 /home/didgeproject456/public_html/wp-includes/class-wp.php(753): WP->handle_404()
#4 /home/didgeproject456/public_html/wp-includes/functions.php(1291): WP->main(”)
#5 /home/didgeproject456/public_html/wp-blog-header.php(16): wp()
#6 /home/didgeproject456/public_html/index.php(17): require(‘/home/didgeproj…’)
#7 {main}
thrown in /home/didgeproject456/public_html/wp-content/themes/Newsmag/functions.php on line 52

Post count: 35449

Hi,
I see that you manage to set the website back.
Now about the above problem. How did you update the theme and from what version? The tagDiv Composer plugin was updated? Also did you made a test only with theme plugins?
If you want you can those tests on subdomain to not affect the live website.
Thank you!

Post count: 39

Yes, I got the website working again by updating the required tagdiv plugins. I updated from newsmag 4.9 within the wordpress dashboard.

This page is still down and I can’t figure out how to get it working again: https://www.didgeproject.com/product/rav-drum-rav-vast-metal-tongue-drum/

Post count: 39

How do I run the tests on subdomain which will not affect the live website?

Post count: 35449

Hi,
Seems that now the page is working -https://i.imgur.com/lRQPVeR.jpg
To make tests on subdomain, you’ll need to set there a copy of live website and try there the update and all changes do you want to make.
Thank you!

Viewing 6 posts - 1 through 6 (of 6 total)
The forum ‘Newsmag’ is closed to new topics and replies.