Hello

Posted in: Newspaper
Post count: 5
Edmarverson
#427710
Dec 31, 2021 at 3:11 am

I`ve been trying to use the slide gallery and everything looks fine, however, when clicking on an image of the gallery it does not open (just a grey screen) as you can see here. The thumbs 80 x 60 and 0 x 420 are enabled and on Gallery Type is selected TagDiv Slide Gallery.

Thank you,
Ed

Post count: 27744
Anamaria
#427751
Dec 31, 2021 at 12:23 pm

Hello Ed,

I just checked your website and now the gallery works -> https://www.screencast.com/t/1n3siQUg

Thank you!

Post count: 5
Edmarverson
#427755
Dec 31, 2021 at 1:05 pm

Hello Anamaria,

The slide works, but clicking on an image of the gallery to make it bigger, just opens a grey screen.

Thank you,

Post count: 27744
Anamaria
#427849
Jan 3, 2022 at 8:48 am

Hello,

This is a strange situation because I made a test, and for me works well -> https://i.imgur.com/89AIW7x.png please if you can do a test using the theme plugins, clear all cache and see if the issue persists.

Let me know the results!

Thank you!

Post count: 5
Edmarverson
#427875
Jan 3, 2022 at 10:32 am

Yes, I did, cleaned all cache and the problem persists as you can see here.

Post count: 27744
Anamaria
#427924
Jan 3, 2022 at 4:35 pm

Hello,

Are you using a plugin for preloading images?
If you agree, we can take a look, so please make a full backup and contact us at contact@tagdiv.com, include the topic and wp-admin access in email.

Thank you!

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