Hi,
I have a problem with my Footer module in the cloud templates (Footer Template and Footer Template V2). They are no longer accessible in “Edit with TagDiv Composer” mode so I can’t change them. When I edit it in classic mode, I can’t change anything because it’s just syntax. Moreover, in the Cloud Templates tab, if I look at the header, it shows “site” for the “Used On” column, and nothing is indicated for the two footer modules.
Can you look at this and help me, I don’t see how to solve this problem.
The header and footer are selected in the Themepanel Newsletter.
Thanks
Gilles
Hello Gilles,
Please check this topic about footer edit with tagDiv Composer -> https://forum.tagdiv.com/topic/footers-templates-doesnt-show-the-option-edit-with-tagdiv-composer/
Thank you!
hi, i’d like to bump this. i have the same issue.
i actually was previously able to edit both header and footer templates with the composer. tnow, i am unable to do it for the footer.
when i open it, i can see all of the content now, but am unable to click to add/edit rows anymore. i tried opening other templates to access footer that way, and can’t edit there,either.
Hello,
First of all, please make sure the issue is not from a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and try again.
Also, in the latest version (11.4.1) the option to edit footer template with tagDiv Composer has been added -> https://i.imgur.com/EyXFV4O.png
Thank you!
hi,
i can confirm that i checked plugins and cleared cache. i did that prior to bumping.
i am able to edit all of the other templates except for the footer. and yes, i see the option to edit the footer template has now added, but i am unable to edit both my current footer and any new downloaded templates.
how can i connect with one of your actual tech folks?
Hello,
Please send me a video with the steps you take and if you receive an error message.
For me works well as you can see in this video -> https://we.tl/t-JRaimGzXxE
Also, if you want we can take a look at this and investigate why is not working for you. Contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic to identify you
Thank you!
thx for the email!
