We have noticed that the post images are not displayed in the correct size in Google Chrome, Opera GX and Avast Secure Browser.
Our files have the format 696 × 392 pixels and are normally displayed in this size.However, in these browsers the image is scaled to 348 x 196px.However, in these browsers the image is scaled to 348 x 196px.
How can I fix this?
Hello @sevengamer!
Please make sure that the issue is not from a plugin conflict or a cache issue, that’s why, we recommend first to deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and see the results.
Thank you!
Hello Bettina,
I have deactivated all plugins. Starting with the caching plugin until last but not least the tagDiv plugins. After deactivating the tagDiv Composer the image has changed to “fullscreen”. Before that there is no change.
In addition, I noticed that it is mainly the posts are affected which are displayed on the home page and in the mega menu.
If one calls these, the pictures are small. If I open an article from a category, a keyword or from the back pages of the mega menu, the image is initially large. If the page is then refreshed or called up again, the image is displayed smaller again.
Any ideas?
Hello @sevengamer!
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
