Recently I install Prebuilt Website on my site – itkhoj.com, but on mobile device it shows old theme and any update make on this site doesn’t shows on mobile device.
I was already cleared all chache from browser, wordpress cache plugin, CDN and from hosting account.
If I deactivate tagDiv Mobile Theme, then only it shows new changes on mobile device.
Hello,
When you install Mobile Theme plugin, your pages will be overwritten by the plugin.
Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/
Thank you!
As you can see in the first image – it shows mobile version on desktop – https://ibb.co/vztXGpW
No in the second image, I was tested in desktop browser for mobile version and it is working –
https://ibb.co/Yy1wSkG
But on Mobile Device it shows old look and old content
https://ibb.co/FxWXx6R
Hello,
Please disable the mobile theme plugin, clear all cache and see the results.
Also, please check the above topic provided -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ here is explicit all the mobile versions provided by our theme.
Thank you!
Please read above, I was already stated that –
Mobile new look/version is seen on desktop (already shared screen shot), but on mobile device it shows old look/version.
I was already cleared all chache from browser, wordpress cache plugin, CDN and from hosting account.
But, If “I deactivate tagDiv Mobile Theme”, then only it shows new changes/look on mobile device.
and When “I activate tagDiv Mobile Theme”, then site shows old version on mobile device.
Pl. Note: I was not created Mobile page with tagDiv Composer and here is the proof of that – https://www.screencast.com/t/RKTEORAy
I was also tried to deactivate all pulgins and activate one by one. Also uninstall Newspaper theme and install it again, but no works.
I also checked on different mobile devices, but it shows old look.
Hi,
I would like to take a look and see what can be done there. Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
– a link to this topic in order to identify you
Thank you!
