Hi,
I have an issue regarding icons not showing on the menu
When I go into edit view they are there.
See Screenshot https://www.dropbox.com/s/iqnkpej9kv3v8gq/Screen%20Shot%202022-05-17%20at%202.53.09%20pm.png?dl=0
But when I go to the site they are not there
See Screenshot https://www.dropbox.com/s/lawwgyjiuisqzy9/Screen%20Shot%202022-05-17%20at%202.53.15%20pm.png?dl=0
Could you please let me know how to fix this please?
Can you please let me know how I can fix this
Hello,
Please let me know if you removed the button buy from the header, if yes, then please check this topic https://forum.tagdiv.com/topic/menu-icons-missing-in-homepage-and-on-every-new-page/
Thank you!
I did what you suggested – deleting then re-adding the header which includes the buy now button but the icons are still not appearing
Hello,
If you agree we would like to investigate this issue and find out what is the cause, please make a full backup to all files and database and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– a link to this topic to identify you
Our team will take a look!
Also during the investigation to know that we will disable the other non tagDiv plugins
Thank you!
Email was sent THREE days ago and have not heard anything back. Pre-sales questions were answered same day!
The menu doesn’t work at all when logged out. PLEASE get someone onto this!!!!!!!
Hello,
I replied by e-mail, I’m sorry for the delay but for the moment the support is a bit crowded. Replying may take up to 24 hours, and our schedule is Monday – Friday from 08:00 AM to 05:00 PM GMT+2.
Thank you!
You responded to my email over 24 hour sago. I responded immediately and have yet receive a response (except for you to post this message to tell me you replied to my last email). I would have much preferred to receive some form of communication about, well you know – the ACTUAL ISSUE! 5 days now and still no resolution,.
Hi,
I answered you by email and I think the problem is solved.
Have a wonderful weekend!
