I cannot scroll down on the page to edit

Posted in: Newspaper
Post count: 7
Vernaire
#444260
Jun 5, 2022 at 9:03 pm

Can you please tell me why I am unable to scroll down on a page to make edits?

This is extremely frustrating and I have deleted and reuploaded the theme multiple times now.

Post count: 27744
Anamaria
#444275
Jun 6, 2022 at 7:35 am

Hello,

Please provide more details about your issue, with a video to be able to help you.

Thank you!

Post count: 7
Vernaire
#444507
Jun 7, 2022 at 8:49 pm

Hi,

Thank you very much for responding.

Please see the link to the screen recording below:

https://drive.google.com/file/d/1r3-6T6JdBASwlo6wf7nefVlEBq8kp0N4/view?usp=sharing

Post count: 27744
Anamaria
#444549
Jun 8, 2022 at 12:04 pm

Hi,

The issues are from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Post count: 7
Vernaire
#445714
Jun 20, 2022 at 6:46 pm

Good day,

I am still having the same issue.

Kind regards,

Vernaire

  • This reply was modified 4 years by Anamaria. Reason: Please do not share the wp-admin credentials on forum, only in private via email
Post count: 27744
Anamaria
#445785
Jun 21, 2022 at 10:56 am

Hello Vernaire,

Please do not share the wp-admin credentials on the forum, only in private via email
Also, there is no problem scrolling to edit on the page, this can be done using the mouse wheel and you’ll be able to scroll in all theme sections without any problems ->
https://we.tl/t-WpTtlmAFE3

Thank you!

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