Hi All,
I am using newspaper version 11.5.1 on my website.
Recently i tried to change my header and i discovered that the website is not responsive to changes.
For example the option below was selected:
https://drive.google.com/file/d/1o9ZKF4yj4TTelhKk6ZGIvNrE-bWCeYPl/view?usp=sharing
After refreshing though nothing happened. Any suggestions?
https://drive.google.com/file/d/1LDJdgMFnH1cqpsNRxUllnPu_edZPK5Vk/view?usp=sharing
Thank you
Hello,
From the screenshot, it looks like header style 1 is set, not 2 https://i.imgur.com/7fXhs4W.png
Also, please check this topic https://forum.tagdiv.com/topic/theme-panel-doesnt-work-6/
Thank you!
Hi,
I’ve tried but still no changes are happening.
I the above example. No only the header is the issue but also the
CATEGORY TOP POSTS STYLE don’t change so i assume it’s a general issue.
I increased also the memory limit on the HostGator.
Can i get support from someone from the team that can actually check it and see what’s all about?
Will be really grateful.
Thank you,
Hi,
Did you check the console to see if you have some errors when you save the settings?
Did you test only with tagDiv plugins and did the problem persist?
We can take a look, so please contact us via email at contact@tagdiv.com and provide the wp-admin and FTP/cPanel access to investigate the issue.
Also, during the investigation know that we will disable the other non tagDiv plugins.
Also, please make a full backup to all files and databases and include the link to this topic to identify you.
Thank you!
Hi,
Yes console was checked no errors were shown.
Yes only tagdiv plugins were left but still the theme does not update.
Will contact you shortly on the email,
Thank you for your amazing support so far.
