Theme Options resetting themselves in Multi-site environment on 2 sites

Hello,

We have been using your Newspaper theme on a multi-site network of ours for years now.
We even hired TagDiv to develop a couple of custom plugins at one point to integrate in with the theme, which we were told should not have any problems with future updates.

This network consists of 6 sites, 4 of which are each using their own Newspaper license as they are on separate domains.

In the past, we had a rare issue whereupon one of the sites in the multi-site network would ‘reset’ its theme options from time time on its own. This would lead to the site showing the completely wrong header/footer from another site, with some other settings reset as well.

Previously, this happened fairly rarely, so it was not a big deal. Now, however it has been happening daily since October or so, and it is causing a real headache. In addition, another one of the sites in the multi-site network has now started to ‘reset’ its own theme options (not to the same header as the other sites, it stays different but is ‘reset’). We have experienced this on multiple servers, as we have moved servers not long ago and the issue persists.

The strange thing is, when I go into the TagDiv theme options and go to look at the current import/export code for the theme settings, the current/existing export code is correct – yet the theme options are certainly not correct. I have been choosing a previous theme export and choosing to import it again to circumvent the problem.

With this now happening on one of the sites every day now, and a 2nd site beginning to exhibit this problem (not daily yet like the other one, but still a problem as it has happened several times in the last month or so), it has become a daily problem and really needs to be resolved at this point.

I have reached out to TagDiv about this in the past and was never able to find a resolution. Last I was told, they were not aware of what was causing this issue. However, it has now gotten to the point where something needs to be done about this bug, or if nothing some way to automate resetting the theme options when they go awry.

Could somebody please get back to me about finding a resolution to this issue?

Thanks!