Hello,
I can edit all pages except the default “control panel” page named My Account – downtown_pro — My Account – Opt-In Builder
When I try, I got a critical error from wordpress.
This page is the destination for the first link for the “control panel/dashboard” and doesn’t have any design to it so I need to correct it.
Hello,
Please provide more details, you can edit the page with tagDiv Composer -> https://i.imgur.com/z4M0xxV.png please provide what critical error you receive, provide screenshots.
Thank you!
Hello Anamaria (yours is a Portuguese name, do you speak Portuguese? I am from Brazil).
Sure, let me explain in details:
My website is translated to Portuguese so I will present the information in English and also in Portuguese so you can locate on the screenshots.
By moving the mouse over the “My Account” link on the top menu we are presented with the following options:
– Dashboard (Minha conta)
– Account Settings (Detalhes da conta)
– Subscriptions (Assinaturas)
– Logout (Sair)
The first option (DASHBOARD/MINHA CONTA) is where I am having problems. It opens a page without any design and I can’t edit it to fix it.
It sends me to a page called website/my-account-downtown_pro/
When I try to edit it with TagDiv Composer, it opens the control panel for the “my account”, but not the page the first link is opening.
If I click on Account Settings, on the left I still have the link for the DASHBOARD/Painel de controle which sends me to the page I can’t edit it.
Hello,
No, I don’t speak Portugues.
So, the Dashboard section doesn’t have any style? but the rest of the sections have?
The links can’t be changed. Please let me know if you use a plugin to remove the css and optimize the js.
Thank you!
That’s right, the Dashboard section doesn’t have any style, its the only one with this problem, the rest works fine.
I didn’t installed any plugin to remove CSS or to optimize the JS, but just to be sure, I deactivated all the plugins (there is only a few) except the tagDiv core plugins and still no style to Dashboard page.
Hello,
Indeed, there seems to be a design problem.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Thank you!
I don’t have access to a cpanel, I use Dreamhost and they use a different type of control panel that gives me separate access to each tool like phpmyadmin, ftp and such.
Do you need access to what exactly so I can provide it?
Hi
Please provide only the wp-admin, my colleagues will tell you if they need ftp.
Thank you!
