Hi we are using Reel News Pro Template on our website pixelnews.ch but we have a big issue with the mobile view.
– the layout is not the same as showed in the demo – how we can change it?
– the menu bar contains a icon and wrong logo, even with uploading our logo it still remains
– we have a Hero Section in our desktop version which we really need also to be visible on the mobile version
Please advice how we can achieve the same layout for mobile as for desktop (the demo was working properly in your demo/preview)
HI,
Please check if you have the mobile theme plugin activated, if yes, please disable it.
Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ and choose what mobile version you want.
Thank you!
Hi Annamaria
Thanks for clarifying.
It solved some issues but also still some are remaining.
Front Page on Mobile now looks quite good but the logo in the header semes to change the size while loading or refreshing the page. I tried to delete the element and add the logo again but can’t figure out what is causing the issue.
Here you can see a short video of the problem:
[video src="https://pixelnews.ch/wp-content/uploads/2022/07/video_2022-07-29_08-16-37.mp4" /]
Further the header titles of each section are not visible. But they have been set accordingly to the documentation of the theme:
https://pixelnews.ch/wp-content/uploads/2022/07/Unbenannt.png
Further and outmost my biggest issue is still remaining:
If I click on a article on a mobile device it is fully brooken
– images are not loading
– header with logo is not showed properly
– video is loading but no images
– color and fonts are way different than on desktop version
– related articles and footer are just plain text, no images
See scroll-screenrecording here https://pixelnews.ch/wp-content/uploads/2022/07/video_2022-07-29_08-33-50.mp4
and a classic screenshot here: https://pixelnews.ch/wp-content/uploads/2022/07/photo_2022-07-29_08-32-12.jpg
Please advice, we need to publish the site asap
Hi,
I see AMP is used on the website, and all mobile visitors are redirected to the AMP version.
Please disable also, the AMP plugin.
Thank you!
Hi
I have disabled the AMP Plugin too
Now the images are loading but the hole design on mobile device is changed (front as well as the articles itself) it doesnt look anything like the desktop version. What can we do? Should we provide you with admin login?
This is very disappointing, we need to fix this now.
Hello,
I just checked the website and now seems to look fine -> https://i.imgur.com/gKLN22v.png
Can you give me more details on what is not set the same?
Thank you!
