URGENT — td-composer brings site down and/or slows the website to a crawl.

okobserver.org
Screenshot from New Relic: https://www.dropbox.com/s/rpdfrbri10dbzgz/Screenshot%202022-09-14%2009.45.44.png?dl=0
td-composer consistently slows the website down, most times bring the website down. We’ve been dealing with this for months. We’ve done plugin conflict testing several times.
Can you please help?
Urgent.
Thanks.
Bob

Additional details from Web hosting provider, WPMUDev:
Amin 08:54 AM
Your resources usage was high and the sever was restated a few times
This is because of your cron jobs and too many bot visits
—————————-
| PHP max children reached |
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0 days ago: 12
1 days ago: 1
2 days ago: 0
3 days ago: 4
4 days ago: 1
5 days ago: 0
6 days ago: 7
7 days ago: 5
You have reached your hosting limits 12 times today
Robert 08:56 AM
Any way to reduce the cron jobs or what they are for? Any way to identify the bots to block?
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Amin 08:59 AM
You can reduce WordPress heartbeat and remove all woocommerce cron jobs and add them manually in a timely manner set up
Your most visitor today is Semrush Bot
Robert 08:59 AM
Oh wow! We only had semrush for a week and didn’t keep it.
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Amin 09:00 AM
If you want to block a bot you can add its user agent to WAF
Amin 09:01 AM
It is in HUB -> hosting -> tools -> web application firewall -> User Agent Blocklist
https://wpmudev.com/hub2/site/359822/hosting/tools
Robert 09:02 AM
Is that the ‘crawl9.bl.semrush.com’ entry already in the block list?
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Amin 09:03 AM
no, use SemrushBot instead
I also suggest reducing your active plugins and to find out the slow ones you can connect your site to the new relic platform
You may check this doc for more info
https://wpmudev.com/docs/hosting/tools-features/#new-relic-monitoring
Robert 09:05 AM
Error is: Local nerdpacks failed to load
You requested to load local nerdpacks for development through a query parameter, however we could not find a local server working on your machine.
Make sure you have got it working by running nr1 nerdpack:serve on your nerdpack, then reload the page. For further information, please proceed to the Development Center.
SIDs: No SIDs available
Error retriving certificate
We didn’t find a certificate for your current user, please add a profile to your CLI using an API key from the same user to create a certificate.
CLI documentation
Contact support
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Amin 09:07 AM
Did you enter the License key and App name in the HUB new relic settings?
Robert 09:08 AM
I guess I don’t know where to get those values.
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Amin 09:09 AM
You can find the license key in your new relic profile after signing up and the App name can be anything
There is a walk-through guide here please take a look
https://wpmudev.com/docs/hosting/tools-features/#new-relic-monitoring
Robert 09:12 AM
I get the same error when I first signin to New Relic
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Amin 09:14 AM
Wired, try to login on a new browser or in incognito tab
Robert 09:15 AM
Same error when incognito.
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Amin 09:18 AM
Alright, you need to contact the new relic support to fix the issue with your account or you may create a new account
Robert 09:20 AM
Okay, I created new account. Here’s the page: https://www.dropbox.com/s/p4qauh5ck5l1ac1/Screenshot%202022-09-14%2009.19.43.png?dl=0
Select ‘windows’?
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Amin 09:22 AM
No, just copy the license key there is no need to setup
Robert 09:22 AM
okay, copied.
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Amin 09:23 AM
Paste it in the HUB and enter a name no matter what
Robert 09:25 AM
Okay, it’s enabled now.
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Amin 09:26 AM
Now go back to new relic site and exit the setup
Robert 09:26 AM
Okay, done.
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Amin 09:27 AM
Now go here
hub-tools-new-relic-app.png
Robert 09:29 AM
Okay, I’m there: https://www.dropbox.com/s/6d0vro97mwvsuli/Screenshot%202022-09-14%2009.28.36.png?dl=0
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Amin 09:30 AM
Ok now go to the wordpress tab on the left sidebar
Robert 09:30 AM
okay, I’m there
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Amin 09:31 AM
On the top menu bar click on WordPress plugins and themes
image.png
Robert 09:32 AM
Okay, I’m there.
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Amin 09:33 AM
You should see the list of plugins and themes ordered by how time-consuming they are
Robert 09:35 AM
Okay, I do. Top plugin is from theme developer. I’ll contact them. Just give them a screenshot of this?
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Amin 09:37 AM
Yes that would be good for them and if they asked for more info
You can check the other tabs

Also if you’ll give me Ip Addresses to whitelist, that would help.
Thanks so much.

Credentials sent. Please let me know if I can provide any additional information.

Thanks again.

Additional New Relic screenshot from today: https://www.dropbox.com/s/iul89p3jgkhm6z9/Screenshot%202022-09-19%2016.04.30.png?dl=0

Hi.
Could we please get an update on this? We continue to experience website downtime.

Thanks.
Bob

New Relic screenshot from today: https://www.dropbox.com/s/vd8r4n9q29tjif6/Screenshot%202022-09-27%2015.51.09.png?dl=0

I see that the latest email from TagDiv went to SPAM for some reason. Screenshot: https://www.dropbox.com/s/nbqsujn1lwjz1l8/Screenshot%202022-09-28%2010.33.53.png?dl=0

Also, I have inadvertently given the incorrect information for cPanel. My apologies.

I am contacting our web hosting provider, WPMU, to get credentials for file manager. I will update this ticket when I hear back from them.
Thanks again.
Bob

Hi.

WPMU has provided SFTP/SSH access:

SFTP credentials:

SSH credentials:

• This reply was modified 3 years by bob@mrrogersweborhood.com. Reason: Added connection address and port
• This reply was modified 3 years by Calin.