Version 12 broke my header

Posted in: Newspaper
Post count: 36

Hi there, I have paid version of Newspaper.. System asked me to update to version 12 which I did, but Version 12 broke my header.. Please see this link “https://www.shippingandfreightresource.com/wp-content/uploads/version12.jpg”.. I tried to roll back to 11.5.1 using the Theme Panel, that also didn’t help..

This has happened before as well and am very nervous whenever you release an update.. Pls solve this once for all, thanks..

Post count: 31

So it’s already fixed (i think you forgot to activate some of the plugins?). So, you could delete this post?

Post count: 35449

Hi,
Indeed this problem https://i.imgur.com/d5CLrfZ.jpg appears when a theme plugin is not enabled (just like 4kfilme said).
I checked the website and now it is ok ->https://i.imgur.com/U47EeIu.jpg
Thank you!

Post count: 36

No, it is not fixed.. I restored the site to 11.5.1, which is why it is fine now.. System still asks to me update to 12.. I did not activate or deactivate any plugins.. I had to restore my site using my back up.. Now I am scared to update to 12 as it will fail again..

What is the solution..??

  • This reply was modified 3 years by Maneek.
Post count: 35449

Hi Maneek,
If you agreed we’ll like to do the update for you and in case that the problem will reaper will try to fix it. If you agree, then please contact us via email at contact@tagdiv.com and please provide temporary wp-admin access, also be sure that you have a backup for the website. Also, include the link of this conversation to identify you. We’ll check it as soon as possible.
Thank you!

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