The license key keeps saying that it is unregistered on some pages, then it asks me to re-register the license again, but nothing happens. I got an error saying something about the TagDiv’s API not working, but when I tried it again it looked like it went through. Unfortunately, it didn’t actually work. Also, I noticed that the “themes” tab (/themes.php) on WordPress is now going straight to the Newspaper tab. So, now I can’t even access my other themes there.
Hi EWL_WEB, most of the time when this is happening something is interfering with the theme, most of the time is an object cache, but in other situations are extra plugins, extra code, and security settings…
We’ll like to investigate this problem, for this please contact us via email at contact@tagdiv.com and please provide wp-admin access and the license key, we’ll check it as soon as we can.
Thank you!
I sent an email to the email address you provided. This is a super high priority for us right now. How long does it typically take to have someone look into this kind of thing? Thank you very much!
Hi,
It can take up to 24 hours if it is during the week, if it is between Friday and Sunday then it takes a little longer.
Thank you!
