tagDiv Cloud Library doesn't load

Posted in: Newspaper
Post count: 13

I have two sites with Newspaper Theme.

In either of the two I can’t add a new cloud template, tagDiv Cloud Library doesn’t load, it stays loading permanently.

I see that in the console a series of failures appears

Post count: 13

This is the error log in the console:

js_files_wp_admin.min.js?ver=87b3292f51aec51c00e6ce7db9b73ed1:3 API: td-cloud-library/td_cloud_proxy
js_files_wp_admin.min.js?ver=87b3292f51aec51c00e6ce7db9b73ed1:3 Post: {cloudPost: {…}, cloudEndPoint: ‘templates/get_all’}
js_files_wp_admin.min.js?ver=87b3292f51aec51c00e6ce7db9b73ed1:3 Reply: {error: Array(1)}
js_files_vue_modals.min.js?ver=87b3292f51aec51c00e6ce7db9b73ed1:391 Uncaught TypeError: Cannot read properties of undefined (reading ‘length’)
at p.<anonymous> (js_files_vue_modals.min.js?ver=87b3292f51aec51c00e6ce7db9b73ed1:391:290)
at Object.done (js_files_wp_admin.min.js?ver=87b3292f51aec51c00e6ce7db9b73ed1:6:442)
at Object.success (js_files_wp_admin.min.js?ver=87b3292f51aec51c00e6ce7db9b73ed1:4:372)
at c (load-scripts.php?c=1&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,regenerator-runtime,wp-polyfill,wp-hooks&ver=6.1.1:2:28327)
at Object.fireWith [as resolveWith] (load-scripts.php?c=1&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,regenerator-runtime,wp-polyfill,wp-hooks&ver=6.1.1:2:29072)
at l (load-scripts.php?c=1&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,regenerator-runtime,wp-polyfill,wp-hooks&ver=6.1.1:2:80045)
at XMLHttpRequest.<anonymous> (load-scripts.php?c=1&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,regenerator-runtime,wp-polyfill,wp-hooks&ver=6.1.1:2:82499)
(anónimo) @ js_files_vue_modals.min.js?ver=87b3292f51aec51c00e6ce7db9b73ed1:391
done @ js_files_wp_admin.min.js?ver=87b3292f51aec51c00e6ce7db9b73ed1:6
success @ js_files_wp_admin.min.js?ver=87b3292f51aec51c00e6ce7db9b73ed1:4
c @ load-scripts.php?c=1&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,regenerator-runtime,wp-polyfill,wp-hooks&ver=6.1.1:2
fireWith @ load-scripts.php?c=1&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,regenerator-runtime,wp-polyfill,wp-hooks&ver=6.1.1:2
l @ load-scripts.php?c=1&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,regenerator-runtime,wp-polyfill,wp-hooks&ver=6.1.1:2
(anónimo) @ load-scripts.php?c=1&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,regenerator-runtime,wp-polyfill,wp-hooks&ver=6.1.1:2
load (asíncrono)
send @ load-scripts.php?c=1&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,regenerator-runtime,wp-polyfill,wp-hooks&ver=6.1.1:2
ajax @ load-scripts.php?c=1&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,regenerator-runtime,wp-polyfill,wp-hooks&ver=6.1.1:2
s.ajax.s.ajax @ load-scripts.php?c=1&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,regenerator-runtime,wp-polyfill,wp-hooks&ver=6.1.1:5
run @ js_files_wp_admin.min.js?ver=87b3292f51aec51c00e6ce7db9b73ed1:2
cloudRun @ js_files_wp_admin.min.js?ver=87b3292f51aec51c00e6ce7db9b73ed1:6
getTemplates @ js_files_vue_modals.min.js?ver=87b3292f51aec51c00e6ce7db9b73ed1:391
h @ js_files_vue_modals.min.js?ver=87b3292f51aec51c00e6ce7db9b73ed1:24
created @ js_files_vue_modals_last.min.js?ver=87b3292f51aec51c00e6ce7db9b73ed1:9
qa @ js_files_vue_modals.min.js?ver=87b3292f51aec51c00e6ce7db9b73ed1:40
a._init @ js_files_vue_modals.min.js?ver=87b3292f51aec51c00e6ce7db9b73ed1:134
p @ js_files_vue_modals.min.js?ver=87b3292f51aec51c00e6ce7db9b73ed1:58
init @ js_files_vue_modals.min.js?ver=87b3292f51aec51c00e6ce7db9b73ed1:129
f @ js_files_vue_modals.min.js?ver=87b3292f51aec51c00e6ce7db9b73ed1:152
P @ js_files_vue_modals.min.js?ver=87b3292f51aec51c00e6ce7db9b73ed1:158
(anónimo) @ js_files_vue_modals.min.js?ver=87b3292f51aec51c00e6ce7db9b73ed1:161
a._update @ js_files_vue_modals.min.js?ver=87b3292f51aec51c00e6ce7db9b73ed1:137
c @ js_files_vue_modals.min.js?ver=87b3292f51aec51c00e6ce7db9b73ed1:172
ya.get @ js_files_vue_modals.min.js?ver=87b3292f51aec51c00e6ce7db9b73ed1:125
ya.run @ js_files_vue_modals.min.js?ver=87b3292f51aec51c00e6ce7db9b73ed1:127
qc @ js_files_vue_modals.min.js?ver=87b3292f51aec51c00e6ce7db9b73ed1:41
(anónimo) @ js_files_vue_modals.min.js?ver=87b3292f51aec51c00e6ce7db9b73ed1:34
X @ js_files_vue_modals.min.js?ver=87b3292f51aec51c00e6ce7db9b73ed1:34
A.<computed> @ load-scripts.php?c=1&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,regenerator-runtime,wp-polyfill,wp-hooks&ver=6.1.1:10
P @ load-scripts.php?c=1&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,regenerator-runtime,wp-polyfill,wp-hooks&ver=6.1.1:10
E @ load-scripts.php?c=1&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,regenerator-runtime,wp-polyfill,wp-hooks&ver=6.1.1:10

Post count: 21065

Hello @viturico!

This issue has been discussed already here, please check: https://forum.tagdiv.com/topic/cloud-templates-takes-forever-to-load/

Thank you!

Post count: 13

I have already tried those solutions and still with the same result, my WP Memory Limit is 512MB, I have checked everything.

Sometimes if I try to add an “Attachment template” it does load. I understand that it is because there are few templates, but if it is a category or page template it does not load, it gives me the above error.

I hardly have 3 plugins, I disconnect them and I do not solve anything. For now I do not have any type of cache activated

Post count: 21065

Hello @viturico!

We should investigate this issue.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you

Thank you!

Post count: 1

Hello! I have the same issue in our production and staging environment as well. I didn’t change the settings this week, but the cloud library stopped working.
Could you please check, that the cloud library servers working well?

Post count: 21065

Hello!

Please send us an email too.

Thank you!

Post count: 13

Today everything works on both sites, I don’t understand anything, I haven’t changed anything compared to yesterday.

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