My website is down. The website displays the following error message:
wp_booster error:
td_api_base::mark_used_on_page : a component with the ID: tds_email_locker is not set.
In the backend I see the following error message: tagDiv Opt-In Builder – This plugin is not supported by the current theme!
When I try to activate the theme, it is briefly active and immediately inactive again.
Where does this error come from?
Hello @dopamedia !
Try to reinstall the Opt-in Builder:
1. disable it
2. uninstall(delete) it
3. clear cache (if cache plugin exists)
4. install it
5. activate it
6. clear cache (if cache plugin exists)
Deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Make sure you have the Standard Pack plugin install and activated if you use default templates.
Let me know the results!
Thank you!
Hi Bettina,
unfortunately, this did not work.
I cannot install the Opt-In Builder. It displays ajax-error message.
Thanks
Hello,
Then you have some plugin or some settings/permission which blocks the request to install. Please check https://ithemes.com/blog/wordpress-file-permissions/#:~:text=Correct%20File%20Permissions%20for%20the%20wp%2Dcontent%20Folder&text=Setting%20the%20permission%20of%20the,right%20protection%20against%20unauthorized%20access.
Thank you!
