Hi, after last update 12.2 I got an error updating tagdiv composer and I got my site broken. I got access to wp on recovery mode but when I enable tagdiv composer my site breaks again. I deleted and reinstall the plugin and clean cache, but it fails.
Hello,
Please provide some screenshots.
Did you disable the extra plugins during the update process?
Thank you!
Hi Anamaria, I didn´t disable the extra plugins during the update process. Let me know how I can attach you some screenshots and specify me about what.
Hi,
A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.
Thank you!
These are the screenshots.
https://www.screencast.com/t/ZeMEcKpVj
https://www.screencast.com/t/GhIAS3nC
Hi,
Please get in touch with us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic to identify you
Thank you!
I have the same problem.
I have the same topic on 5 active sites.
the first one, which has more than 200,000 clicks, is down and I’m waiting 2 days for it to be fixed.
at least they returned the message.
Hello,
Please deactivate, delete and reinstall tagDiv Composer from Newspaper plugins => https://www.screencast.com/t/OrzLvR2j and clear all cache.
Thank you!
Hi, I deleted tagDiv Composer and cleaned cache, after, I reinstall tagDiv Composer from Newspaper dashboard and it worked fine. Thanks Anamaria.
