Button url doesn't work to download a file

Posted in: Newspaper
Post count: 83

Hi,

I created tons of buttons on my website to download files.

But when i click the buttons, i have errors.

Please try here (no buttons work, but the images and texts yes) :
http://www.asso-hst.fr/ressources/magazine/

Do you think it comes from the theme or the download plugin that create the download url ?

Thank you very much for your help 🙂

Post count: 27744

Hi,

Please let me know what settings do have for button.

Thank you!

Post count: 83

Thanks for your answer 🙂

options 1 : https://prnt.sc/aiMrBp__bsWg
options 2 : https://prnt.sc/M32R8NKR5ylS
options 3 : https://prnt.sc/e0B35AJ4HILv
options 4 : https://prnt.sc/Pv8M1tCFOGfx

Thanks again

Post count: 27744

Hello,

Please let me know where are the files stored, in the media library.

Thank you!

Post count: 83

Hi,

What do you mean by where the files are stored ? The url is wpcontent/uploads/2023/…

I use a plugin to have statistics on the files, which is Download Monitor, when i share a link, it looks like http://www.asso-hst.fr/download/23705/?tmstv=1679654079

The think is these kind of links work everywhere except the buttons, this is why i think the problems come from the theme.

Thanks again

Post count: 27744

Hello,

I did a test and for me works with your link -> https://www.screencast.com/t/ljjipQWfnEJ

Thank you!

Post count: 83

Thanks for trying.

So do you have any idea why it doesn’t work on my side ?

Thanks again

Post count: 27744

Hi,

Have you checked for a plugin conflict? You will have first to start looking for a plugin conflict. Please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Post count: 83

Hi,

It’s oubviously a conflict between Newspaper theme and the plugin Download Monitor.

But because i have the problem only on the Newspaper buttons (and not on the image link or text link), i was wondering if you use specific javascript or class on the button that may be avoid.

Thanks again

Post count: 27744

Hi,

This plugin is not tested, so, I don’t know what exactly how it works.

Thank you!

Post count: 83

Thanks for trying !

Have a good day

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