Hey,
I have a strange problem where every time I try to upgrade the Newspaper theme past version 12.1, the CPU usage on my website goes way up and the only way to bring it back to normal is by downgrading back to 12.1.
I’ve tested it several times and with different versions past 12.1.
Has anyone experienced something similar? I’m hosted on SiteGround; haven’t run it past them yet, as I first wanted to reach out to you here.
Thanks!
Hello,
This situation can be caused by factors. If you agree and can, we’ll love to investigate the situation and try to find a fix for it.
For example, if you are using the tagDiv Standard pack plugin and you have a standard header, it is possible that the problem is from the logo set in the theme panel, this situation can be resolved by replacing the standard header with a cloud header or comment a few lines of code in the theme files.
Thank you!
I am experiencing something similar too. Can anyone help?
Hi xhylyx1nr, can you please provide a link to your website and some screenshots of the problem and when this is usually happening? (if is when you are on a specific page or if the problem persists with cloud templates).
Thank you!
muslimskeptic.com
This is happening all the time on every page. I am unsure if the problem is due to cloud templates.
This is a recent screenshot of my servers alarming cpu usage:
Hi xhylyx1nr,
I see that you also contacted us via email, lets please continue this conversation there.
Thank you!
Hey Calin,
Thanks for the answer. I indeed use a standard header, which I’m fairly happy with. Why do you think it’s related to the issue? What checks can I do to verify?
Hi Meytar Zeevi, please remove all the logos from the header and footer from the theme panel, clear all cache, and check to see if the problem is still there or if there are some improvements.
Let me know the results!
Hey, I tried that but the problem persists. I believe my issue is related to
https://forum.tagdiv.com/topic/tagdiv-composer-increases-cpu-server-activity/
When I deactivated tagdiv-composer website went back to normal in terms of speed.
Hi Meytar Zeevi,
“When I deactivated tagdiv-composer website went back to normal in terms of speed.” this is because the Newspaper theme without the tagDiv Composer plugin is like a default WordPress theme. The tagDiv Composer is the one that brings all the features.
It will be needed to find the root of the problem. Do you use the tagDiv Standard Pack plugin? If yes, please do a test and disable that plugin.
Thank you!
Hi,
Indeed, we have similar reports and we consider that there can be something in the tagDiv Standard Pack plugin. We already informed our developers and the plugin will be checked and we’ll make sure it will be fixed for the coming theme update.
Thank you for your understanding!
Hey, has this been addressed in 12.5 which has been released?
Hi Meytar Zeevi,
From what I can see, this task has been marked as complete, but the strange thing is that I don’t see it being listed on the release notes.
What I can suggest is to try a staging, or make a backup of the site and contact us by email (contact@tagdiv.com) to make the update and see if everything is ok.
Thank you!
Is there a way to download the 12.1.1 version (which works fine for me) in a zip/tar.gz format and then do a manual downgrade in case of a problem? I remember there used to be a way a couple of years ago but not sure if this is still possible
Hi,
Please contact us via email at contact@tagdiv.com and we’ll provide there the version 12.1.1
Thank you!
