All of my templates are saving normally except for the header.
However, the header for some reason is saving either too long, or never ending.
When I press the Save button, the animation starts to spin. Sometimes it takes several seconds, which is a bit inconvenient. But sometimes, it spins forever. The template seems to be saved though…
Please see the video for details.
I also tried to create new header template by importing it from the template library. But for that new header the result was same: endless animation of the Save button.
I see that the header template is the only one saved as base64 encoding. If I press Edit (instead of Edit with Composer), all templates contain readable code, while Header template is encoded as base64. So, definitely, it is somehow different from others.
The link to a video screenshot.
https://www.loom.com/share/f7d89c224b7f4bdab4a36d411734496a?sid=334c767b-55af-41d8-84ec-51cbf5294332
Hi,
For header and how to edit it please check this topic – https://forum.tagdiv.com/topic/cloud-template-saved-as-base-64-conflicting-with-wpml/#post-480573
The problem with saving, if you hit the refresh button, the changes are saved or is still the old version? I believe that there are some errors in error log related to save problem. Also, this problem is only for the cloud header? If so, then if you agree, we’ll like to investigate this situation, for this please contact us via email at contact@tagdiv.com and provide temporary wp-admin access.
Thank you!
Hello,
Yes, after I close/refresh the stuck window and enter the template again, I see that the changes are saved.
Yes, this issue happens only to header. It looks like no other template was affected. I guess it is because the content is encoded totally as base64 (it looks like any other template is not base64).
I sent you e-mail with my credentials. Please check it.
I have not received any response since that time.
Hi,
I checked the email and it looks that Simion C. reply to you – https://i.imgur.com/Pa6Jgou.png did you not received the email? In case that the problem persist, please continue via email.
Thank you!
