After several years without using my license I decided to give a second go to this amazing theme.
I just installed a new wordpress and the last version of Newspaper Theme.
When I try to activate with my license it works fine. But then I try install a pre built theme and it shows an error.
“An issue has been encountered while trying to validate your license key”
Contacted support and they told me this is server fault and I should try a few more times.
I just tried more than a dozen times and it shows always the same issue.
Who buys this theme is supposed to delay their work because this small issue. And keep trying with the belief it will work out?
Hello @oscarroriz !
Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– the license certificate and purchase code
– a link to this topic in order to identify you
– specify the current domain you need to assign the license key
Thank you!
Thank you Bettina
I just sent everything you asked. Looking forward to hear news from you guys.
