Unable to Register Theme License and Need IP Addresses for Whitelisting (Envato)

Hello there,

Until today, I haven’t been able to register the theme for which I paid, let alone use the features I need. It seems absurd that someone has to access my website to do what I could do myself. I’ve tried everything – reinstalled the theme, uninstalled all the plugins – but I couldn’t make any progress. My website has a membership system installed, and there is sensitive and important material that cannot be indexed by Google. This would happen if I deactivate the plugin. And none of this has worked. In my control panel, it says that the license is assigned to my website and working, but I can’t complete the registration. It’s incredible; I’ve been using this theme for over 5 years, and it’s always the same. I use Sucuri as a firewall, and their technical support says I need the endpoints of envato.com or Tagdiv servers to add them to my whitelist. I’ve searched everywhere on the internet, but no one seems to know these IP addresses. What are they? Could someone please help me instead of just asking me to send my credentials? I’m eagerly awaiting your response so that I can add the IPs to my whitelist and try to register the theme.

Thank you very much.

• This topic was modified 2 years by Ruffo.

Ana Maria,

The license has been sent and attached in an email sent to contact@tagdiv.com.

Thank very much!

Carlos