I’ve just updated a customer site from V11 to V12. Now, we have a Newspaper ad at the top of the default sidebar. It is only shown, if you’re not logged in. Are you kidding me? My customer paid for a license. Why on earth do you throw an ad for your product on his site? Now, this happened before. But this time, even after 30 minutes searching I couldn’t find a way to disable it. I could use CSS to hide the widget, but I don’t like dirty workarounds. In addition to that, you set an inline style to display: block. So, I would need to use !important to change this. Thank you for nothing! So, how can I get rid of this annoying widget?
Hi,
Please provide screenshots.
Thank you!
Hi,
Usually, the ads in prebuilt websites are set in the element AD BOX, and you can remove it, edit with tagDiv Composer, select the viewport for phone and select the Ad box element and with right-click you can delete it => https://www.screencast.com/t/2GfCVx9BCAw7 or with drag & drop place it into the deleting red zone from the bottom right of the page
Thank you!
Hi,
thank you very much. I’m afraid, I don’t get it. 🙂 This site wasn’t pre-built. The ad reappeared after the update from V11 to V12, and we didn’t change anything. I can’t find this widget. It’s not in the default sidebar, nor is it in the global page template. At least, I can’t find it.
Hi,
Please go to Appearances -> Widgets -> https://i.imgur.com/K8GQ6Kv.png and change the image here.
Thank you!
Hi there,
I don’t use the block editor. There is no widget whatsoever that contains your ad:
Please, see my first screenshot: “VIP Partner” is the title of the first widget.
Hello,
I would like to take a look. Can you please contact us via email at contact@tagdiv.com and provide the wp-admin access?
Thank you!
Yes, will do. Thank you.
OK, the problem seems to be fixed. Could you please post the solution here? I still don’t know how to disable the ad widget.
Thanks!
Hi Anamaria,
you wrote via email:
I edited the template, and I deleted the code for that element.
Thank you very much, but I need to know HOW! The ad widget appeared after the update from 11 to 12, and we didn’t change the template. Obviously, the update added the ad. We would like to know, how we could fix this. For the next update, you know. 🙂
Hi,
No, the update did not add the ad. I think that you have an ad there or you import something.
It should not happen in the next update.
Thank you!
Hi,
sorry, but I have to disagree. My cutomer told me immediately after the update: “Please remove the widget!” And he is working daily on this site. He would have noticed before, I guess. I didn’t import anything. I just ran the update and that’s it. Honestly, it took me some time to even find the template, let alone change anything.
Hi,
I don’t think it has anything to do with the theme update as you are the first one to come up with this problem.
Thank you!
Hi,
don’t get me wrong, but is it best practice in your company to blame the customer or treat him like a child? I am responsible for maintenance, not for editing the content. I didn’t touch the template. I would know, wouldn’t I? Even if I wanted to, I wouldn’t know how to do it, since I don’t use this theme on any other site.
I will gladly check the database entries on the staging server and look for any changes that were made, if you tell me where to find the template in the database. I couldn’t find anything for the post id of the template.
Hi
Problems solved now, if it appears in the future you can contact us.
Thank you!
I have the same problem on the staging server. How would I fix it?
Hi,
Please provide access to the staging via email, and I will do a video. As I said, this is not from the theme; I think that there was another image changed because we don’t have the mentioned image in the prebuilt websites.
Thank you!
Hi again,
after some further investigation I’ve just found out that my adblocker hides the TagDiv ads inside the template. Sorry, but this is NOT ok! It is bad enough that you put ads in the templates of paying customers. But at least make them 100% visible under all circumstances. Adblocker are pretty common today, arent’ they?
Hi,
The ad is not from us; there was another image. You can check our demos, and you will see that we don’t have that ad, that you have in the post.
Thank you!
Seriously? Well, who would upload images advertising for the Newspaper theme?
And who would link those images to your page on Themeforest:
https://themeforest.net/item/newspaper/5489609
Me?
Hi,
Edit as I described in the topic, if not, then provide access to do a video with each step.
That’s not the point. With the adblocker deactivated I can easily remove those ads. The problem was, that I couldn’t see any ads due to the adblocker doing its job.
You wrote: “The ad is not from us; there was another image.”. So, who would put an ad for the Newspaper theme in the template? My customer surely wouldn’t do that. Why do you claim that the image was not from you?
What I find even more upsetting: You claim that the update didn’t add the ads to the templates. So, why exactly did those ads appear right after running the update? Do you seriously claim that my customer or me created two Newspaper ads and put them in the global templates? Why would we do this?
