My website, theaterbyte.com, has the formatting thrown off when I try to update to 12.6.1. I have had to roll it back to 12.5.1 as clearing cache, etc. does not seem to fix this.
Hello!
In order to avoid misunderstandings, please provide more information(screenshots/video) about what exactly is the issue there.
A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.
Thank you!
Thank you for responding. Here are some links to how it should look and how the formatting is thrown off after the update to 12.6.1. Please forgive the techsmith window, I did’t realize it would be captured as well. the first two are before the update:
https://app.screencast.com/f42ATOb2NDTCM
https://app.screencast.com/F6Bmz6RghsJxf
https://app.screencast.com/AUrr8P1xAg9es
https://app.screencast.com/qPSEktU4e3YQ5
Thanks!
Hello!
Make sure that the theme and plugins are up to date.
Sometimes, the issue can be from a plugin conflict or a cache issue. That’s why we recommend first deactivating ALL plugins except tagDiv ones; if you are using a cache plugin, deactivate it, clear all cache (also from your browser), and see the results.
Thank you!
I followed these instructions and now images are not loading on the site.
I should also add that the mobile version is not working properly either. I am not getting the site logo thumbnail nor is the navigation menu working. Thumbnails are not loading on the mobile version either.
I added a screen capture of the formatting issue on mobile:
https://app.screencast.com/9dZXiKLrG5PBe
For whatever reason, it is only happening on certain posts. Some of the posts are displaying properly. Also, I still can’t get the site logo to display at the top even though I have this set in the mobile editor.
Hello!
I can see your logo here: https://prnt.sc/6P828r34hIpZ and in the footer as well.
You should edit the pages with the TagDiv Composer, click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB. There, you can see your mobile version and edit or adjust the elements to look better.
Please note that you should add the logo element in the header zone of your mobile version because it is different than the desktop one.
Thank you!
Thank you again for your response. I have the logo added in the mobile edit screen, but it still doesn’t show up when browsing:
Hello!
Please delete all the cache and try again.
If the problem is still there, then contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
We will take a look and try to help you asap.
Thank you!
