How I can use my newspaper support?

Hi Support,

I had just buy a new license from envato, anda the cloud theme has crashed, I need urgent help to fixed that, the template is the WEEK PRO and my site link is https://china.org.br

the first block, flexbox1 is crashed. but its working when editing, but now its not work at all.

• This topic was modified 2 years by bobwei.
• This topic was modified 2 years by bobwei.

The site is NOMRAL under editing mode:
https://drive.google.com/file/d/1tsQ9RczE1AIiX_JuZkTko9XZVnyw2MVg/view?usp=drive_link

But when acess the public link:
https://drive.google.com/file/d/1tnUAhRG5VvVxwsEz5yNFIrY3Oc6YbZPO/view?usp=drive_link

Already Tried:
– Reinstall and Activated All Tagdiv Plugins
– Everything is up to date
– PHP is 7.4
– WordPress is 6.3.2
– The cache plugin is deactivated
– Deactivated all plugin else the tagdivs ones

In the Inspection Console, showing:
https://drive.google.com/file/d/12_GVvJZcJB1AdXQe7sqE1gzOfPc-42Pp/view?usp=drive_link

So, I don’t know why this happen, because the template is worked normally, only today is happen this issue, I didnt make any update or install something before that.

Please Help with this.

• This reply was modified 2 years by bobwei. Reason: completing infos for solutions

already tried every possibility , and everything is the same.

I find the error…
its on the mega menu… if deactivate the mega menu, everything is ok.
why this happen?

Hi @Bettina

there are no overlay option activated.