A2Hosting reports that I the server is having a rogue php or process that is causing it to go 100% memory. How do I find out what is causing this? They claim the theme is doing this to the server.
I need to email the trace file to someone as it won’t let me post here.
PHP version is set to 8.1 and I’m on the latest build of the theme
Hello,
Please scan your website from Malware using Worfence. Maybe you have malware which is why there are so many requests.
For malware, please check this topic https://forum.tagdiv.com/topic/security-vulnerability-reported-in-composer-again/
Thank you!
I’m not going to scan it again there is no malware on this site or anywhere on this server. Let’s move on to something else.
Hi,
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
We will take a look and try to help you asap.
Thank you!
Response sent
Here we are on week 7 of this issue and its Friday so again I have no website and no support. Perhaps you all need to take a break from selling and focus on these problems.
Hi,
I just checked, and the cPanel access wasn’t working. Please continue the discussion via email.
Thank you!
They keep responding with the same thing that they can’t access the cpanel but that’s not correct. Someone in their organization named Calin has been in there. I know I can see the access to it. The solution to this problem was you need to buy a better hosting package and spend a lot more money. They’re not interested in fixing the code they’re interested in making money and that’s it. It’s very frustrating to deal with people who don’t offer real support who only respond to emails at the end of the work day and who do everything in their power not to assist. Getting one email per week is not a solution. Their countless articles if you search the internet of vulnerabilities with this developer as well as bloatware. It’s a problem that doesn’t seem to be getting resolved. The recent malware attack is another instance of problems with tag div. I’m at a point now I’m going to go find a different theme and a better Builder from an organization that actually wants to help. I’m revoking my access to my seat panel and my website to you immediately.
Hi,
Your issue is related to the server. We did everything we could.
This malware infects not only theme files but also WordPress files or other plugin files. This malware was not detected only in our theme but also in many other themes and plugins https://www.bleepingcomputer.com/news/security/massive-balada-injector-campaign-attacking-wordpress-sites-since-2017 / -> https://cybernews.com/security/wordpress-malware-epidemic-balada-injector/ -> https://www.geoedge.com/balda-injectors-2-0-evading-detection-gaining-persistence /
Thank you!
So now you’re trying to say it’s malware. I don’t think you know what’s going on. You said you’re not developer you have to contact someone else who is a developer what’s actually going on here? You’re not going to tell me you’re going to leave me in the dark and then try to say it’s malware. At no time has that been an issue. I have checked the PHP tables many times and I have checked the domain structure. Unless you have added it to it it isn’t there. They wouldn’t surprise me if you added it to it try to say that that’s my problem.
Maybe learn to manage your own server and WordPress?
We’ve been using TagDiv themes for six years or more and they always provide great support and in fact go out of their way to try to diagnose server side problems totally unrelated to the theme. No theme developer is obligated to help you fix your web server. You seem to expect a lot for $59.
(I don’t work here. Pardon my intrusion.)
@simchris Respectfully you should not come into someone else’s thread and tell them they need to learn how to use WordPress and manage a server. I’ve had this theme install for over 2 years now. They updated something it caused issues. It is well known and documented that they had vulnerabilities in a prior build. Plenty of people got infected with malware I did not. This theme is filled with loaded coding and back doors and whatever else you want to add to it. Whenever you try to tell them that there’s a problem they tell you you need to fix it instead of them fix their code. Whenever you’re hosting provider and others have looked at this and have said the same thing that they the developer needs to work on it something’s wrong. Just go look all over the internet you’ll find where tagdiv has issues.
https://sitecheck.sucuri.net/ says no malware
