Hello,
I updated manually (file transfert) the theme from v9.7 to latest and my header template (made from dentist demo) disapeared.
I tryed to rebuilt it from another cloud template but the Tagdiv editor seems have many issues. All plugin are up to date.
For example, i changed the logo image but still display the template logo
Also, i can’t create a new element on the header with Tagdiv composer
please see this capture : https://ibb.co/qCYhFjD
Here is a capture of the header i’d like back : https://ibb.co/t8fnFbp
Here is what i have now : https://ibb.co/5r6qbZc
Thanks for your help,
Hi Bettina,
Thanks for your reply, and sorry for late mine.
It look like the jump from v9.7 to latest version was a major update as my page template disapeared.
Would you accept to proceed the update of the theme for me if I share the website credentials with you ?
Thanks a lot,
Regards,
Nicolas
Hi Vairao, this is a request that can be done at custom work – https://tagdiv.com/submit-a-request/ if you want we can provide you the necessary steps how to update the theme and what to do, but this is a custom request.
Thank you!
I feel really not confortable as this major update causes many troubles !
I bought the theme and support and in the end it doesn’t work because of update. So i hope you can assist me to make it work properly without i need to pay again
Hello,
So if the theme update was made like this:
Replace old theme (replace not overwrite), after that update the theme plugins from Newspaper > welcome section or Newspaper > plugins, then all cloud templates should be Cloud templates – https://i.imgur.com/54pwpZx.png
Also. if you agree, we can take a look, for this please contact us via email at contact@tagdiv.com and provide temporary wp-admin access. Please include the link of this topic to identify you faster.
Thank you!
Great, i sent email, thanks !!
