Theme files deleted after UPDATE from 16.2 to 16.3 and can't reinstall the theme

Posted in: Newspaper
Post count: 29

Hi, when trying to update on dev site I got this error:

spanish:

Actualizando el tema Newspaper (1/1)
Descargando la actualización desde https://cloud.tagdiv.com/wp-content/uploads/2023/12/Newspaper.zip…
Descomprimiendo la actualización…
Instalando la última versión…
Ha fallado la actualización del tema.
Ha ocurrido un error al actualizar Newspaper: No se ha podido mover la versión antigua al directorio upgrade-temp-backup.

Desactivando el modo de mantenimiento…

Updating all tagDiv plugins…

tagDiv Composer
Ajax error
tagDiv Cloud Library
Ajax error
An error occurred and we could not finish the process.
Please manually update the plugins.

And lost all the files form the themes/Newsletter folder … and with it lost the theme…

After re-uploading the theme I am unable to install it and getting this message:

tagDiv Composer
Failed
tagDiv Cloud Library
Failed
An error occurred and we could not finish the process.
Please manually update the plugins.

If you do not have a license or you need a new one for your next project, you can easily get one.

I have one license used on prod and on this dev site for dev purposes only.
dev.xxxxxxx.net ACTIVE Unassign
xxxxxxx.net ACTIVE Unassign

I’ve deactivated and reactivated the dev licence but still not able to install the theme…

Post count: 9544

ftp is best way to update

Post count: 27744

Hello,

Please go to Newspaper -> plugins and install the plugins from there.

Thank you!

Post count: 29

Hi Anamaría, not working either…
I get failed message when trying to update from there.

Please elaborate more on the FTP update that Chris is mentioning 🙂

Post count: 29

1. Install or Update the required Newspaper plugins
Easily Install and Activate the following tagDiv plugins

tagDiv Composer
Failed
tagDiv Cloud Library
Failed
An error occurred and we could not finish the process.
Please manually update the plugins.

Licence still doesnt seem to be activated…

Post count: 27744

Hi,

Please go to the Plugins, delete the tagdiv plugins, and try to install them from newspaper -> plugins.
Also, you can check this guide to update them via FTP https://www.wpbeginner.com/beginners-guide/how-to-manually-update-wordpress-plugins-via-ftp/

Thank you!

Post count: 29

OK, fixed! Apparently it got stucked on the plugin activation. Had to delete them, install them back from the template, activate them again from plugins and finally they worked… a bit confusing and annoying…
Thx!

Post count: 27744

Hi,

I’m glad that, in the end, the issuer is resolved.

Thank you!

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