When I try to edit any page or post, I am seeing the editor page hanging while the spinning loading animations plays indefinitely, but never loads the editor page. I have tested a number of pages and posts and can’t get past this issue. I have also tried disabling a number of plugins to see if there could be a conflict, but haven’t been able to get past this issue.
Any help would be greatly appreciated.
Hello,
Please do a test using only tagDiv plugins, if the problem persist, please contact us via email at contact@tagdiv.com and please provide temporary wp-admin and cPanel access. We’ll check this problem as soon as possible.
Thank you!
Thank you for the reply. Yes I did try disabling all plugins except for the 3 TagDiv plugins:
tagDiv Clous Library
tagDiv Composer
tagDiv Standard Pack
with no luck.
I can definitely set up a temp admin login, however we don’t use Cpanel, but we can set up an FTP login if needed.
Hi,
FTP is ok, please contact us via email and we’ll check it as soon as possible.
Thank you!
Perfect, I just send an email to contact@tagdiv.com with the subject: “TagDig Composer hanging while loading”. I’ve included an admin level WP login as well as an FTP user.
Hello!
If you sent an email, then we will take a look and try to help you as soon as possible.
Please be patient!
Support Hours (GMT+3)
Monday – Friday:
8:00 AM – 17:00 PM
Thank you for understanding!
