Problem theme and elementor compatibility

Posted in: Newspaper
Post count: 4

Hello to everyone, I’ve been using newspaper+elementor since 2 years but actually my website is broken. I talked with elementor’s support and they told me that from their point of you everything is ok.
“Please tell them the issue that you cant edit with Elementor using their theme and the layout rendered is not our structure, it was embedded to your theme”
I tried to change my theme and elementor is working good, so there is some problem in compatibility.
What can I do about it? Do you need more information? Please, feel free to ask me

Post count: 27744

Hello,

Do you use cloud templates? if yes, then this caused the issue.

Thank you!

Post count: 4

Yes I use it, it always worked, what can I try to do now?

Post count: 27744

Hi,

Usually, if you use cloud templates, the Elementor does not work. You need to choose which plugin you want to continue using, as they are not compatible.

Thank you!

Post count: 4

I made a mixed site and everything was working good, it’s been online since 2 years, does something has changed from your theme in last week? I can give you access to my website if you need but I need to fix it

Post count: 27744

Hi,

Yes, we made a lot of changes. We can take a look, but we’re not sure if we’ll be able to resolve it because achieving compatibility requires custom changes that require more expertise. Please email us at contact@tagdiv.com and provide access along with an example of where the issue occurs.

Thank you!

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