I enter in my social media information and it says zero followers and not the actual follower total. Why is this?
Hello,
The social counter is different, please check this guide https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
To display the number of followers, you need to use Instagram as a “Business” or “Creator” page, in this way those Instagram pages will be administered by a Facebook account (this is how Facebook API is working).
Also, when you log in with your Facebook account you must approve access to the pages you manage in order to be able to get your followers number
Here are some guides that can help you https://www.facebook.com/business/help/502981923235522 -> https://www.facebook.com/business/help/345675946300334?id=419087378825961
For YouTube, you need to set the YouTube API key, also you can set more YouTube Channels by simply adding more social counter elements and set in them the new YouTube Channel.
Thank you!
The Twitter / X one also isn’t working. Just shows up as “0”
Hi,
For X, please try to set the fixed count https://i.imgur.com/JWJivCo.png because the API was changed. We will try to solve it soon.
Thank you!
