Hello,
I have purchased the Newspaper theme and I have been able to successfully register my license, but there’s nowhere for me to add my domain under “Manage your domains”, as this message shows up: “No domains associated with your license key”.
When I click on “Prebuilt Websites”, I get the following error: “An issue has been encountered while trying to validate your license key”.
I have tried deleting the license and registering it again without success.
It would be greatly appreciated if I could get some assistance with this.
Thank you.
Kind regards,
Jason.
Hello Jason!
Contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– the license certificate and purchase code
– a link to this topic in order to identify you
– specify the current domain you need to assign the license key
Thank you!
Hello Bettina,
Thank you for your prompt reply. I have just sent an email with the requested information and I look forward to hearing back from you regarding this. Thank you for your assistance.
Kind regards,
Jason.
Hello Jason!
If you sent an email, then we will take a look and try to help you as soon as possible.
Please be patient!
Support Hours (GMT+3)
Monday – Friday:
8:00 AM – 17:00 PM
Thank you for understanding!
Hello Bettina,
I have been able to successfully resolve this issue myself based on further troubleshooting. The problem was the REST API had a 404 error due to the Nginx software server and something happening with my web hosting company, so I changed the setting back to Apache software server on my VPS due to being unable to resolve the issue, which has now rectified the problem and I have been able to register my domain and activate the theme successfully. If you could please intercept the email I sent to avoid anyone spending any further time on this, I would be very grateful. Thank you for your assistance.
Kind regards,
Jason.
Hello Jason!
I’m glad that you solved the issue.
Thank you!
