video content white screen preview on mobile

Posted in: Newspaper
Post count: 77

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as shown in the screenshot, on mobile, the video shows as white background with a play button.
how to make it look like a real preview similar to on desktop?

desktop shows like this: https://prnt.sc/yDpqlV7K6h9A

Post count: 27744

Hello,

I just checked and for me the video is displayed https://we.tl/t-2q5BJNW0Zy

Thank you!

Post count: 77

That’s because I changed it to a GIF and uploaded as photo now. refer to the screenshot above.

Post count: 27744

Hi,

Please let us see the video to check the issue.

Thank you!

Post count: 77
Post count: 35449

Hi,
I just checked this with my phone and for me is ok – https://i.imgur.com/61tWCyL.png but maybe this differs from phone to phone and net speed.
Thank you!

Post count: 77

it shows like that to me as well “only if” I’ve played the video once.
When page first loads, it shows as white blank screen with a play button in the centre

Post count: 35449

I see what you mean, this is usually an optimize option that will load the page faster on mobiles and the video will start loading only after the holder is clicked/touched by user/visitor.
Thank you!

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