Site: Transvitae
Images/Icons Missing: Example post
I am using Newspaper as my theme, but I am having issues with non-members or non-subscribers being able to view images and icons except for article featured images. The minute you login, the images show up. I hope this is a simple correction. This has been an ongoing issue since I started using this theme.
Please advise.
To follow up, the non featured image in the example post was fixed by changing it from a png to jpg file, if that helps figure out the issue with non-members being able to see the image content, such as the icons in the main menu and social media sharing blocks.
Hello,
I think that you have this error Cross-origin issue, so please check those topics https://docs.wp-rocket.me/article/24-resolving-issues-with-cdn-and-fonts-icons – https://wordpress.org/support/topic/font-files-inc-icons-cors-error/, and please let me know if you use CDN or what cache plugin you use.
Thank you!
I reset the settings to:
WordPress Address (URL)
https://www.transvitae.com
Site Address (URL)
https://www.transvitae.com
Also, <!– This page is cached by the Hummingbird Performance plugin v3.8.1 – https://wordpress.org/plugins/hummingbird-performance/. –> this is from wpmu.dev
Still having the same issues btw. Users see the icons, but non-users or if someone isn’t logged in do not see them.
Disregard…I just refreshed the browser history and if the address has the www in it, they load up.
An hour later and when I go to the page, the icons are gone again.
Helloo,
Did you use a plugin to optimize the icons? Or have you made some changes?
Thank you!
No, this has been happening since installing the newspaper theme.
Hi,
We can take a look at this and investigate the issue. Please do a full backup to all files and databases and contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you
Also, during the investigation know that we will disable the other non tagDiv plugins.
Thank you!
