Hi there,
The smart sidebar is not working on the post pages. It works on the home page, and search page but doesn’t work on the post page.
Can you look into the issue and let me know the possible solution to fix it?
Here is the page URL: https://www.codingnepalweb.com/best-javascript-image-sliders-with-code/
Thank you and I’m looking forward to your response.
Hello,
Indeed, there is an issue, and there is a fix. If you want the fix, please email us and provide the wp-admin and cPanel access to add the fix.
Thank you!
Hi Anamaria,
I have sent an email to contact@tagdiv.com with your requested credentials, but I have not received any response yet.
Please let me know if there is anything else I can do to resolve this issue as soon as possible.
Thank you.
Is there already a global fix for that? The Smart Sidebar is also not working on my page:
https://raiffeisenzeitung.at/zierpflanzen-made-in-austria/
All the best,
Daniel
Hello,
Yes, it is a fix.
If you sent an email, then we will take a look and try to help you as soon as possible.
Please be patient!
Support Hours (GMT+3)
Monday – Friday:
8:00 AM – 16:00 PM
Thank you for understanding!
Hi Anamaria,
It has been a week since I emailed contact@tagdiv.com about the Smart sidebar issue, but I am still awaiting a response.
I also attempted to downgrade the Newspaper version to 12.6.3 and 12.6.4, but the issue persists.
Please let me know if there is anything else I can do to resolve this issue as soon as possible.
Thank you.
Could I get a zip file of the Newspaper theme version 12.6.4? I used this last working version on my website before upgrading to 12.6.6.
I must upload the zip file to my WordPress website because downgrading the theme via Time Machine did not resolve the issue.
Once you fix the Smart Sidebar bug in the latest version, I’ll update it to the new one.
Thank you!
Hello,
Based on what I observe here, you just sent us an email yesterday https://i.imgur.com/0NCiXBV.png -> https://i.imgur.com/sgrdnOV.png, and my colleague has already replied to you.
Thank you!
Hi,
Unfortunately, the provided solution did not resolve the issue.
Could you please provide a zip file for the Newspaper theme version 12.6.4? This was the last working version of my website before I upgraded to 12.6.6.
I want to upload the zip file directly to my WordPress website because downgrading the theme via Time Machine did not resolve the issue.
I’m requesting the zip file because I attempted to upload an older version (10.4.1) that I had downloaded some time ago. This zip fixed the issue but it is too outdated to use.
Once the Smart Sidebar bug is fixed in the latest version, I will update to that version.
Looking forward to your guidance to resolve the issue.
Thank you!
Hi,
You need to have the latest version of the theme to work with the plugin provided by my colleague.
Thank you!
Will there be a fix for that in the next version of the theme?
Hello,
Yes, will be fixed in the next theme update.
Thank you!
