Problem with activation

Well it was activated, wordpress was updated to the current version 6.6 and showed error the newspapper template and also deleted many newspapper settings, 2 days ago I requested support to your email, but I have not helped me and I urge that this correctly, as it is a news portal.

It tells me that the theme newspaper is not registered, the console and the network part shows that everything is ok, but after giving the ok it says again that it is not registered.

http://codigoqro.mx

envato_check_failed: false, envato_check_error_code: “”,…}
emails_consent
:
true
envato_check_error_code
:
“”
envato_check_failed
:
false
envato_code
:
“****hidden envato code *********”
envato_code_err_msg
:
“”
envato_code_status
:
“valid”
forum_check_failed
:
false
theme_activated
:
true
used_on_forum
:
true
user_email
:
“digitalweb@codigoqro.mx”

I also recorded a video showing that it is correct, I am sending you another user but the other one is correct.