Hi,
I have the website https://www.putereaapatra.ro/. I use Newspaper template.
I encounter these errors on my website I cannot solve without your help.
1. Plugin Update not working.
I get the following message when trying to update tagDiv Opt-In Builder. I tried updating it at least 5 times.
There is a new version of tagDiv Opt-In Builder available. View version 1.6.1 details or update now.
2. The homepage I see when I am logged in vs the homepage there is when I am logged out on my PC are not the same version. The one I see when I am logged in it is perfect. The one I see when I am logged out has bugs, items not showing etc.
3. The footer of the mobile page does not show properly on mobile devices. There should be the same type of footer for both PC and mobile but it is not.
Hello!
1. That notification still remain there. This is a known issue and the opt-in builder is fully updated.
2. This seems to be a caching issue. Clear all the cache or disable all the caching tools to see if the issue is still there or not.
3. I can see it is the same responsive template.
Thank you!
Hello again!
Thank you for your reply! I have deleted my cache plugin and the problem is now solved for the PC version. The website looks as it should without me being logged in as an admin.
The problem with the footer still remains. I have created a custom footer from CLoud Templates, using the Week Pro. In the NewsPaper – Theme Panel -> Footer, it is selected this template. If I go to homepage – Edit page -> tagdiv composer -> Manager and I preview the mobile version from there, it looks perfect.
But not from my smartphone. On my smartphone, I see a black background with “Alegerea editorului” (Editor’s pick) and a few articles with broken featured images, “Categorie populara” (Popular category), an empty “Despre Noi” (About Us), which are not supposed to be there at all. And a blank copyright symbol with no text at all. The footer I have created has a light background, recent articles, details next to the copyright symbol and so on.
Hello!
Did you set up the homepage like this: https://forum.tagdiv.com/homepage-how-to-build-and-set-it/ ?
Make sure you do not have the Mobile theme plugin.
If you can’t handle to solve this issue, then contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Thank you!
Hello,
The current problem is with the footer, not the homepage.
Hello!
If you sent an email, then we will take a look and try to help you as soon as possible.
Please be patient!
Support Hours (GMT+3)
Monday – Friday:
8:00 AM – 17:00 PM
Thank you for understanding!
The problem was solved by e-mail. Thank you very much for the support!
Hello!
I’m glad to hear that.
Have a nice day!
