Need to remove un assign license

Posted in: Newspaper
Post count: 3
Gunaduraic
#513478
Jul 24, 2024 at 9:21 am

Hi support team

This is my website
https://tamilsforharris.com/

By mistake, I activated the theme licence for another client’s theme

We need to unassign as soon as possible and activate new licence

Post count: 21065
Bettina
#513483
Jul 24, 2024 at 9:27 am

Hello!

Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– the license certificate and purchase code
– a link to this topic in order to identify you
– specify the current domain you need to assign the license key

Thank you!

Post count: 3
Gunaduraic
#513484
Jul 24, 2024 at 9:45 am

Thank you

May I know the estimated time to remove it? this is very very urgent.
Is it possible to remove it from your end?

I have sent the mail to contact@tagdiv.com

Post count: 21065
Bettina
#513485
Jul 24, 2024 at 9:46 am

Hello!

If you sent an email, then we will take a look and try to help you as soon as possible.
Please be patient!

Support Hours (GMT+3)

Monday – Friday:
8:00 AM – 17:00 PM

Thank you for understanding!

Post count: 3
Gunaduraic
#513491
Jul 24, 2024 at 11:59 am

Hey Bettina,

So far no response why you can’t remove the licence key?

It’s very urgent

Post count: 21065
Bettina
#513545
Jul 25, 2024 at 9:35 am

Hello!

I see that my colleague replied to you via email.
Please continue the discussion there.

Thank you so much for your understanding!

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