Hello
After updating to version 12.6.6 my website lost the header and there is no way to make it appear again without disabling the td composer plug in. However, if you disable it, the interface will be broken. I tried to go back to the previous stable version 12.6.5 but it still did not fix it, please check on my website https://web.addme.vn/
Thank you
Hello,
Did you have check if the header template is assigned?
Have you tried reimporting the settings before updating from the theme panel -> import/export?
Thank you!
Hi,
I tried resetting it like before the update but it didn’t work
besides editing with td cmposer doesn’t work anymore, it always shows this loading screen https://imgur.com/a/0Ih1iPu
Thanks
Hi,
Please disable the extra plugins and check after.
Thank you!
Hi
I have tried this before, as I said at the beginning, unless I disable td composer, disabling other plug ins doesn’t have any effect. So I suspect that the TD Composer plug in itself is the problem.
Best regards
Hi,
You do not need to deactivate the plugins from the theme; you need to disable the extra plugins that are not from the theme.
Thank you!
Hi
Yes, I have disabled all plugins installed on my website (including the theme) and only when disabling TD Composer does the Menu appear
When Disable all plug ins except theme plug ins: https://imgur.com/dD7bPN3
When Disable td composer: https://imgur.com/7EXbhsU
Thanks
Hi,
Do you have a backup before the update to restore it?
We can take a look at this and investigate the issue. Please get in touch with us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you
Also, during the investigation, know that we will disable the other non-tagDiv plugins.
Thank you!
Hi
Thanks for your prompt assistance. I tested it and it worked fine
Best Regards
