http://www.foundmyjam.com
When I view my website using the computer desktop, everything displays fine. But with using either a tablet or a mobile phone device, the footer does not display. I’ve gone into edit the homepage (using tagDiv composer) and when I click on the mobile version and scroll all the way to the bottom, I see the footer section just fine. I’ve checked the Newspaper Theme Panel and it looks okay to me. I can’t find out why this is happening. Thanks in advance for your help.
Hello!
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Let me know the results!
Thank you!
I’ve tried your suggestions and nothing is different. The footer does not show up on mobile or tablet devices. I have deactivated all plugins that are not tagDiv plugins including Yoast SEO and analytics. I have cleared cache. Perhaps because I keep having to clear cache but it takes an unacceptable amount of time for my site to load, so the performance is very poor. Before contacting you, I went to my host (bluehost) for help and their suggestion was to install all kind of plugins because according to them this tagDiv theme does not work properly, so I did as they suggested and that is why I installed some of these plugins to begin with. I am incredibly frustrated and trying really hard not to get angry. What should I do now?
Hello!
We would like to investigate the issue you have.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Thank you!
Email has been sent with all the requested details. Thank you so much. Gail Langdon.
Hello!
If you sent an email, then we will take a look and try to help you as soon as possible.
Please be patient!
Support Hours (GMT+3)
Monday – Friday:
8:00 AM – 17:00 PM
Thank you for understanding!
