Issue with Loading Page Templates from Cloud Library in TagDiv Newspaper Theme

Posted in: Newspaper
Post count: 7

Hi everyone,

I’m using the TagDiv Newspaper theme on my WordPress site and I’m running into an issue when trying to load prebuilt templates from the Cloud Library.

Specifically, I’m trying to import a contact page template from the Cloud Library, but whenever I go to the TagDiv Composer and click on “Cloud Library” or “Load Template,” I get an “invalid response from server endpoint” error. This only happens when I try to load a Page template. Header, footer, search, and category templates load without any problem.
Website link is https://phonerad.com

Here’s what I’ve tried so far:
• Accessing the Cloud Library through the TagDiv demo site – which works perfectly and loads all templates, including page templates, without issues.
• Checking if there might be any server settings or caching conflicts that could interfere, but I haven’t found anything obvious.

Questions:
1. Has anyone encountered this issue with page templates in the TagDiv Cloud Library before?
2. Is there an alternative way to import page templates directly to my site, perhaps from outside the WordPress environment, since they load fine on the demo site?

Post count: 27744

Hello,

You can try to create a new page and try to import the template from frontend -> https://i.imgur.com/EE1ZCI3.jpeg
Also, please check the error log.

Thank you!

Post count: 7

I tried it in new page,still its giving same Invalid response from server endpoint.It loads everywhere else just not the page templates.
It loads headers,footers,tags,archive,404,category,author etc without issue.The only problem is when i want to load cloud library in page section.
I also increased the memory limit to 256 and for once i even changed it to 512M but still the same invalid response for page.
Please tell me why is this happening?And how to fix this.

Post count: 27744

Hello,

We can take a look and see what can be done there. Please make a full backup to all files and contact us via email at contact@tagdiv.com and provide the following:
–wp-admin URL and credentials
-FTP/cPanel URL and credentials
– a link to this topic in order to identify you

Thank you!

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