i am the new webmaster of a website called newsbytes.ph which uses newspaper theme, the theme files came from a zip called ‘themeforest-h0r3fwjr-newspaper-wordpress-theme’
i do not have the license key because the original webmaster cannot be contacted. I need support because my version is only 12.6.5.
I tried updating it but i got the
The website is suffering from occasional malware so i have to update everything and this is the only item i cannot update.
When i tried to click update the whole site turns into shortcode, like this:
[/vc_column][/vc_row][/tdc_zone]
the situation is similar to the issue described here:
https://wordpress.org/support/topic/my-website-is-showing-code-only/
https://wordpress.org/support/topic/css-code-showing-on-home-page-newspaper-theme/
please help thank you.
Hello,
When you have shortcodes on the page, you don’t have one or more plugins installed and activated, such as the tagDiv Composer and tagdiv Cloud Library.
After you update the theme, you must also update the theme plugins.
In most cases, plugins install automatically after an update. However, they might not install if the update is performed with active extra plugins or if the site has certain restrictions.
Thank you!
